Overview
The Solution
BlueBuddy leveraging watsonx with Generative AI-led incident management brings intelligence and automation to the entire incident management lifecycle. It enhances response times, improves resource allocation, and facilitates effective collaboration, ultimately leading to more efficient and resilient incident management processes.
Logical Architecture
Case Study
National Grid Account implemented IBM consulting AIOps-CollabOps solution (powered by BlueBuddy) to improve the service delivery and showcase to the client for larger ADM renewal opportunity
About the client
National Grid plc is a British multinational electricity and gas utility company headquartered in London, England. Its principal activities are in the United Kingdom, where it owns and operates electricity and natural gas transmission networks, and in the Northeastern United States, where as well as operating transmission networks, the company produces and supplies electricity and gas, providing both to customers in New York, Massachusetts, and Rhode Island.
Delivery challenges being addressed through AIOps-CollabOps solution:
- Longer lead time for ticket assignment to resolver groups / resolvers .
- Longer resolution time - RCA and the resolution require core application SME knowledge .
An American Telecommunications Company implemented BlueBuddy Digital Worker powered by watsonx to improve the incident SLA on new ADM expansion deals
About the client
- A leading American telecommunications company, that offers communications, network services, security, cloud solutions, voice, and managed services.
Challenges on new ADM expansion deals
- Stringent SLA and 24X7 support requirement .
- Longer resolution time - RCA and the resolution require core application SME knowledge .