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Overview

In typically scenarios, SAP technical specialists manually monitor interface failures in SAP or failure alerts from Solution Manager, SAP Middleware (i.e. PI/PO), analyze failure issues, perform runbook steps for corrective action of repetitive issues, communicate to stakeholders for transaction data issues and notify to support SMEs for issues resolution.

Interface Monitor Digital Worker monitors IDoc failures and issues detected in SAP Middleware (SAP PI/PO). It will first analyse the issues to detect the root cause, auto remediate the issues based on runbook, communicate to stakeholders for transaction data issues and notify to support SMEs for issues resolution.

Interface Monitor Skills

Skill(s) available for pilot deployment:

  • Interface Monitor.SAP.IDOC failure monitoring
  • Interface Monitor.SAP.PI/PO failure monitoring
  • Interface Monitor.SAP.Interface Failure Analysis
  • Interface Monitor.SAP.Interface Failure Remediation

Ready catalogue of 7 repeatable issues resolution and this is being expanded as more repeatable issues are discovered

The Solution

Interface Monitor Digital Worker monitors IDoc failures and issues detected in SAP Middleware (PI/PO). Interface Monitor will first analyse the issues to detect the root cause, auto remediate the issues based on runbook, communicate to stakeholders for transaction data issues and notify to support SMEs for issues resolution.

SAP Interface Monitor – Solution Architecture

Case Study

Nestle adopts SAP Interface Monitor unified monitoring console for their large & complex SAP landscape spread across geographies

Nestlé S.A. is a Swiss multinational food and drink processing conglomerate corporation headquartered in Vevey, Vaud, Switzerland. It is the largest food company in the world, measured by revenue and other metrics, since 2014.

Nestle manages a large and complex SAP landscape spread across multiple geography. Nestle SAP support teams were facing 2 main challenges which contributed towards loss of productivity and additional support overheads.

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