Overview
In typically scenarios, SAP consultants monitor O2C related incidents, perform incident triaging, analyze issues, perform runbook steps for corrective action of repetitive issues or assign to business users or SMEs for corrective actions.
O2C Incident Manager Digital Worker Automates the workflow of Incident Management process for incident interception, analysis and remediation process for the O2C related incidents.
O2C Incident manager Skills
Skill(s) available for deployment:
Auto remediation catalogue is extended while discovering repetitive O2C issues
- O2C Incident Manager.SAP.Incidents traiging and analysis
- O2C Incident Manager.SAP.Auto remediation of O2C incidents e.g. Billing Block issue resolution, Invoice cancellation
The Solution
O2C Incident Manager Automates the workflow of Incident Management process. Below the an illustrative example of workflow for Billing Block related issues. Digital Worker will fetch the incident, analyze to detect if billing block issue, identify the reason code and take necessary remediation action as per business rules.
Logical Architecture
