Overview
SAP Admin and Security Manager Digital Worker automates SAP environments health checks, Security Management and Environment Management activities, Basis Admin issue resolution and runbook generation.
- Digital Workers intercept alerts / requests from multiple channels (e.g.; ServiceNow, mail), analyze them to identify the intent, provide recommendation, and execute the recommended action if a runbook is available
- Perform scheduled monitoring and provide recommendation based on the monitoring outcome to initiate further action
- Implement human in the loop (HITL) with an AI enabled conversational interface (integrated with Slack or MS Teams)
Admin and Security Skills
Following skills are available for deployment
The Solution
SAP Admin and Security Manager Digital Worker powered by Generative AI accelerates SAP Basis and Security Management activities and SAP Environment Management activities. It enables SAP Basis Consultants perform their daily activities with higher efficiency and improved productivity.
Logical Architecture
Case Study
SAP Admin & Security Manager Digital Worker automated SAP Environment Monitoring, Administration and Security Management Tasks
Pitney Bowes is a certified "work-share partner" of the United States Postal Service and helps the agency sort and process 15 billion pieces of mail annually.
Digital Worker team collaborated with Ansible COE to automate 13 use cases for different SAP transaction codes monitoring across 7 SAP production instances.
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Admin & security was successfully piloted at the Npower account; an energy and utility company based in the UK. Admin & security executes SAP transactions that perform basic monitoring tasks and enables self-healing and leverages a human in the loop capability for end-to-end automation. These tasks are repetitive and manual yet critical for any SAP system to ensure the system is operating correctly. At the end of every execution, the Npower account team received a report from the digital worker that provided all the activities it performed, and the resolution actions it took.
Working with the pilot account, we have successfully increased the speed of the digital worker by 50% (1 hour down to on average 30 minutes) allowing for faster results and increasing business value. We have also sped up the time to resolution with the human in the loop use cases that integrate with Trust Portal. The team has also worked towards refining the daily report generated by Admin & security to provide useful data points that are indicative of the performance of the digital worker. The account has confirmed the benefits of using Admin & security digital worker and wants to extend the skill set of basis monitoring with additional use cases.
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Volkswagen do Brasil Ltda. - A subsidiary arm of Volkswagen Group, established in 1953 with local assembly of the Volkswagen parts imported from Germany. It has been market leader for more than sixty years in existence.
As part of SAP Admin & Security Digital Worker deployment for this account, Security Role Comparison use case was implemented. SAP Role Comparison across landscape, is largely a set manual activities which was being performed regularly for environment synchronization, cleanup inactive users from the system and audit compatibility check.
Volkswagen Basis Security team was spending about 200 hours of manual effort per month for the audit and daily role comparison tasks performed in 3 applications environments.
After the implementation of this Digital worker skill, Basis Security team spends about 95 hours per month to perform the same set of activities resulting a monthly savings of about 100+ hours, totaling yearly savings of 1200 hours. This equates 50% productivity improvement for the Basis Security team.
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