Overview
The Solution
BlueBuddy leveraging watsonx with Generative AI-led incident management brings intelligence and automation to the entire incident management lifecycle. It enhances response times, improves resource allocation, and facilitates effective collaboration, ultimately leading to more efficient and resilient incident management processes.
Logical Architecture
Case Study
Lumen Account is implementing BlueBuddy Digital Worker powered by watsonx to improve the incident SLA on new ADM expansion deals
About the client
- Lumen Technologies, Inc. (formerly CenturyLink) is a leading American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.
Challenges on new ADM expansion deals
- Stringent SLA and 24X7 support requirement .
- Longer resolution time - RCA and the resolution require core application SME knowledge .