HCS Digital Workers at a glance

Digital PMO
Automates project management related operational tasks e.g. PM status/MI reporting, plan tracking, work assignment and resources on/off onboarding activities
Data Loader
Automates the workflow of data quality validation process for Enterprise Applications e.g. Customer Master data validation for enterprise SAP system
Support Assistant
Enables Package Consultant with procedural steps towards configuration of enterprise applications and resolution of related issues
Digital QA
Enables automatic execution of functional testing, API end-points testing and other smoke testing tasks of an application developer job role
Job Monitor
Enables automatic monitoring of critical jobs,logging job failure issues and resolution of related incidents
Ticket Manager
Automates incident/SR management process for monitoring, analysis and resolution tasks
SAP.Admin & Security
Enables automatic monitoring of daily health checks and user management tasks within an SAP system with the additional capabilities of self heal and human in the loop.
SAP.Business KPI Analyzer In Pilot
Automates Business Process Performance tracking against Industry Benchmarks for standard KPIs.
SAP.Configuration Manager
Automates the workflow of configuration data collection, data validation and configuration setup in SAP implementation and Global Rollout projects.
SAP.BW Process Chain Monitor
Automates monitoring of BW process chain failures and long running process chain, analysis and resolution of issues.
SAP.Plant Maintenance Manager In Pilot
Enables Plant Maintenance Manager with assets failure prediction for proactive asset management planning reducing assets downtime and operation cost.
SAP.Interface Monitor
Monitors interface failures in SAP system and PI/PO. It will first analyze the issues to detect the root cause, auto remediate the issues based on a runbook.
Workday.Configuration Manager
Automates configuration tasks in a Workday tenant and also synchronizes the configurations between tenants across project phases.
Salesforce.Support automation engineer
Automates user access management related activities. The solution also automatically analyzes the Salesforce optimizer report data and takes corrective actions as appropriate.
SAP.Quality Inspection ManagerIn Pilot
Automates Supplier certificate comparison with Purchase Order specifications and helps the wire-house clerk to accept/reject goods based on the comparison result.
SAP.O2C Incident ManagerIn Pilot
Automates the workflow of O2C Incident Management process for incident interception, analysis and remediation process.
Microsoft.Digital QA.MS
Automates deployment tasks for Dynamics 365, Unified Service Desk, Microsoft Portals to multiple environments, informing relevant teams about completion of build and pushing it to higher environment for business approvals.

Skill Catalogue

A skill is the ability of a Digital Worker to carry out one or more tasks in a Workflow to produce a tangible outcome. The tasks are orchestrated in runtime with a set of automation components to execute the Workflow of a skill. The table below catalogues the published skillset of each Digital Worker following a defined taxonomy.

Specialization Area Job Role Digital Worker Skills
Generic IT Project Manager Digital PMO Digital PMO.Project Reporting.Backlog Status Reporting
Generic IT Project Manager Digital PMO Digital PMO.Project Reporting.AMS Status Reporting-SLA and KPI Dashboard
Generic IT Project Manager Digital PMO Digital PMO.Project Reporting.Gantt Chart Reporting
Generic IT Project Manager Digital PMO Digital PMO.Project Reporting.Team Utilization Forecasting
Generic IT Project Manager Digital PMO Digital PMO.Project Reporting.ILC Reconciliation
Generic IT Project Manager Digital PMO Digital PMO.Project Reporting.Financial Dashboard
Generic IT Project Manager Digital PMO Digital PMO.Compliance Process.Resource On and Off boarding
Generic IT Project Manager Digital PMO Digital PMO.Project Health Status Prediction
Generic IT Package Consultant Data Loader Data Loader.SAP.MDM.Customer Master.Data validation and Loading
Generic IT Package Consultant Support Assistant Support Assistant.Workday.Configuration Knowledge.Performance Management
Generic IT Package Consultant Support Assistant Support Assistant.Workday.Configuration Knowledge.Talent Management
Generic IT Package Consultant Support Assistant Support Assistant.Workday.Configuration Knowledge.Reporting
Generic IT Package Consultant Support Assistant Support Assistant.Workday.Configuration Knowledge.Integrations
Generic IT Package Consultant Support Assistant Support Assistant.Workday.Configuration Knowledge.Calculated Fields
Generic IT Application Developer Digital QA Digital QA.Jenkins.Application URL Status Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.Selenium.Application Functional Flow Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.WebLogic.Application Server Health Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.Oracle.Database Health Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.DB2.Database Heath Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.Oracle.SQL Query Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.DB2.SQL Query Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.Application Log Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.MQ Server.Middleware Health Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.Linux.Platform Health Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.Windows.Platform Health Check
Generic IT Application Developer Digital QA Digital QA.Jenkins.DB2.Database Heath Check Failure Remediation
Generic IT Application Developer Digital QA Digital QA.Jenkins.ATS.Server Check
Generic IT Application Developer Job Monitor Job Monitor.Job Status Monitoring
Generic IT Application Developer Job Monitor Job Monitor.Job Failure Analysis
Generic IT Application Developer Job Monitor Job Monitor.Job Failure Remediation
Generic IT Application Developer Ticket Manager Ticket Manager.Monitor Incidents and Service Requests
Generic IT Application Developer Ticket Manager Ticket Manager.Ticket Analysis
Generic IT Application Developer Ticket Manager Ticket Manager.Ticket Remediation
SAP IT SAP Basis Consultant Admin & Security Admin & Secuirty.User Management.Role comparison
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM50 Check status of any work processes is of status "Stopped", "Shutdown" or "Reserved"
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM50 Check status work processes PRIV
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM13 Check for failed updates for reprocess
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM13 Check for failed updates for delete
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM13 Check for failed updates for RCD
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM37 Check if there are cancelled jobs running for more than 'X' hours.
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM37 Check if there are long active jobs running for more than 'X' hours.
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM12 Check for locks sitting for more than X hours and delete them
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM66 Overrunning DIA work Process
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SMQ2 Inbound Queue monitoring
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM04 High Memory Utilization with user & Batch jobs
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.AL08 Stale / Old User session
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.SM51 Check all instances of application servers are 'Active' and available
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.ST06 Monitor File System for space availability
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.DB12 Database Back up monitoring
SAP IT SAP Basis Consultant Admin & Security SAP Admin & Secuirty.BasisMonitoring.DB02 Table Space Monitoring
SAP IT SAP Security Consultant Admin & Security SAP Admin & Secuirty.User Management.Create new user
SAP IT SAP Security Consultant Admin & Security SAP Admin & Secuirty.User Management.Unlock user
SAP IT SAP Security Consultant Admin & Security SAP Admin & Secuirty.User Management.Password reset for user
SAP IT SAP Security Consultant Admin & Security SAP Admin & Secuirty.User Management.Add new role for user
SAP IT SAP Security Consultant Admin & Security SAP Admin & Secuirty.User Management.Remove existing role from user
SAP IT SAP Security Consultant Admin & Security SAP Admin & Secuirty.User Management.Extend validity for user
SAP IT SAP Security Consultant Admin & Security SAP Admin & Secuirty.User Management.Role comparison across the landscape
SAP Process / IT COO Operations Team Business KPI Analyzer Business KPI Analyzer.SAP.Business Process Benchmarking (15 standard KPIs across Supply Chain, Finance and Project & Marketing)
SAP Process / IT COO Operations Team Business KPI Analyzer Business KPI Analyzer.SAP. Scenario Analysis
SAP Process / IT COO Operations Team Business KPI Analyzer Business KPI Analyzer.SAP.Implementation Usage Dashboard (19+ metrics))
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.MM.Plant Creation
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.MM.Define Plant
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.MM.Assign Plant to Company Code
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.MM.Define Storage Location
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.MM.Define Purchase Organization
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.MM.Assign Purchase Organization To Company Code
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.MM.Assign Purchase Organization To Plant
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.FI.Define Company
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.FI.Define Company Code
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.FI.Assign Company Code to Company
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.FI.Define variant for opening Posting period
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.FI.Define Variant for open and close posting period
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.FI.Assign Posting Period Variant to Company code
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Creating Sales Organization
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Creating Distribution Channel
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Creating Division
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Creating Sales Office
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Creating Sales Group
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Assigning Sales Organization with Company code
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Assigning Distribution Channel to Sales Organization
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Creating a Sales Area (Assigning a sales area)
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Assign sales office to sales area
SAP IT SAP Functional Consultant Configuration Manager.SAP Configuration Manager.SAP.SD.Assigning Sales Office and Sales Group
SAP Process / IT Plant Maintenance Head Plant Maintenance Manager Plant Maintenance Manager.SAP.Intelligent plant asset failure prediction
SAP IT SAP Application Developer Interface Monitor Interface Monitor.SAP.IDOC failure monitoring
SAP IT SAP Application Developer Interface Monitor Interface Monitor.SAP.PI/PO failure monitoring
SAP IT SAP Application Developer Interface Monitor Interface Monitor.SAP.Interface Failure Analysis
SAP IT SAP Application Developer Interface Monitor Interface Monitor.SAP.Interface Failure Remediation (Ready catalogue of 7 repeatable issues resolution and this is being expanded as more repeatable issues are discovered)
SAP IT SAP BW Technical Specialist BW Process Chain Monitor BW Process Chain Monitor.SAP.Process Chain Status Monitoring
SAP IT SAP BW Technical Specialist BW Process Chain Monitor BW Process Chain Monitor.SAP.Process Chain Failure Analysis
SAP IT SAP BW Technical Specialist BW Process Chain Monitor BW Process Chain Monitor.SAP.Process Chain Failure Remediation (Ready catalogue of 8 repeatable issues resolution and this is being expanded as more repeatable issues are discovered)
Workday Process / IT Workday Package Consultant Workday Configuration Manager Configuration Manager.Workday.Configuration Tasks Automation (Ready automation configurations available for 10 Tasks -Absence Management, Benefits and Recruitment modules)
Workday Process / IT Workday Package Consultant Workday Configuration Manager Configuration Manager.Workday.Tenant Synchronization
Salesforce Process / IT Salesforce Support Specialist/ Architect Salesforce Support Automation Engineer Support Automation Engineer.Salesforce.User Access Management (new access, deactivation & access profile change)
Salesforce Process / IT Salesforce Support Specialist/ Architect Salesforce Support Automation Engineer Support Automation Engineer.Salesforce.Services Optimization
SAP Process / IT Goods Receive Clerk / Quality Inspector Quality Inspection Manager Quality Inspection Manager.SAP.Supplier Certification Digitalization
SAP Process / IT Goods Receive Clerk / Quality Inspector Quality Inspection Manager Quality Inspection Manager.SAP.Supplier Certificate matching with PO specification
SAP Process / IT SAP O2C Functional Consultant O2C Incident Manager O2C Incident Manager.SAP.Incidents traiging and analysis
SAP Process / IT SAP O2C Functional Consultant O2C Incident Manager O2C Incident Manager.SAP.Auto remediation of O2C incidents e.g. Billing Block issue resolution, Invoice cancellation (Auto remediation catalogue is extended while discovering repetitive O2C issues)
Microsoft IT MS Dynamics Application Developer MS Dynamics Digital QA Digital QA.MS.Build Automation in MS Dynamics 365 environment