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Project Management Related Operational Tasks eg.
ILC/Client Timesheet Reconciliation
Financial Dashboard
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Smoke Testing/Health Check of IT Applications eg.
Application URL check
Application Log check
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Master Data Validation & Loading for Package Implementation eg.
Customer Master Data
Accounts Data (Sales, Contact, Tax, Team)
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Job/Application Monitoring eg.
Job status/Queue status monitoring
Job Failure Analysis
Job Failure Remediation
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L1.5/L2 Ticket Related Activities eg.
Monitor incident/service requests
Ticket Analysis
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Knowledge Assistance for Workday Module Configurations eg.
Performance Management module
Talent Management module
Reporting
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SAP Interface Monitoring eg.
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SAP Organization Unit Configuration eg.
Setup key SAP FI Org. Units like; Company, Company Code, etc
Setup key SAP MM Org. Units like; Plant, Purchase Organization, etc.
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Business Process Benchmarking and KPI Scenario Analysis eg.
Post go-live usage monitoring eg.
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Workday Configuration Tasks eg.
Time Off Types, Period Scheduling, etc. for Absence Management Module
Background Checking, Job Posting Template, etc. for Recruitment Module
Benefits configuration for Recruitment Module
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Salesforce User Access Mgmt. and Environment Optimization eg.
Ticket Classification - New Access, Deactivation, Access profile change
Health Optimization & Rule-based remediation
SNOW Ticket creation based on Optimization
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SAP O2C Incident Triaging, Analysis and Remediation eg
Incidents triaging and analysis
Billing Block Resolution
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SAP BW Process Chain Monitoring eg.
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Plant Asset Failure Prediction eg.
Intelligent plant asset failure prediction
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Microsoft Dynamics 365 Environment Checking eg.
Build Automation of MS Dynamics configuration & customization
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Quality Inspection of Supplied Goods eg.
Supplier Certification Digitization
Supplier Certificate matching with PO specification
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