Overview
SAP BW Process Chain monitoring is a tedious job for SAP BW technical specialists to monitor multiple SAP BW systems, analyze failure & long running issues, perform runbook steps for repetitive issues, notify to support SMEs for L2 issue resolution and communicate to key stakeholders in case any reports not generated on time until SAP BW process chain issues are resolved.
BW Process Chain Monitor automates the workflow for centralized monitoring of BW process chain failures and long running BW process chains from multiple SAP BW systems. This Digital Worker intercepts process chain issues, analyses the issues, figures out remediation steps for error scenarios where auto remediation is possible. It displays dashboard with real time process chain status and integrates with SAP BW system(s) for executing remediation steps.
BW Process Chain Monitor Skills
Skill(s) available for pilot deployment:
- BW Process Chain Monitor.SAP.Process Chain Status Monitoring
- BW Process Chain Monitor.SAP.Process Chain Failure Analysis
- BW Process Chain Monitor.SAP.Process Chain Failure Remediation
Ready catalogue of 8 repeatable issues resolution and this is being expanded as more repeatable issues are discovered
The Solution
- SAP Digital Worker Automation Agent is running in the SAP landscape and connecting to the Digital Worker, shares the process chain details to the Digital Worker.
- Digital Worker receives process chain issues, analyses the issues, find out remediation steps for error scenarios where auto remediation is possible, updates the dashboard with process chain detail, sends the remediation steps back to SAP Digital Worker Automation Agent.
- SAP Digital Worker Automation Agent receives remediation actions from Digital Worker, remediates the error, sends status updates to Digital Worker.
Logical Architecture
Case Study
Juniper Pilots SAP BW Process Chain Monitor Digital Worker for 800+ process chains
Juniper Networks, Inc. is an American multinational company based out of Sunnyvale, California. The company focuses on design, development and marketing of IT networking products such as routers, switches, network management software etc. Juniper is overall the third largest market-share holder for routers and switches used by ISPs.
Juniper has 60+ main process chains along with 100+ sub-chains which were monitored 24x7. In case of any failure, support specialist needs to manually log a ticket in ServiceNow, Analyze the issue, take required actions and update the ServiceNow incident status as appropriate.
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OMV implements ZERO-Touchâ automation to monitor & remediate SAP BW Process Chain failures
OMV is an Austrian multinational integrated oil, gas and petrochemical company which is headquartered in Vienna, Austria. In the 2020 Forbes Global 2000, OMV Group was ranked as the 441st -largest public company in the world. The IBM OMV account has adopted automation through SAP BW Process Chain Digital Worker.
SAP BW Process Chain Monitor Digital Worker is solutioned in OMV, to automate the monitoring & remediation of BW Process Chains failures without SME involvement. This has been configured to trigger all the remediation automatically without any human interaction. The SAP BW Process Chain Monitor Digital Worker is pioneering the End-to-End Zero-Touch automation for Process Chain Monitoring in the account.
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