Overview
Automates Disputes and Deductions management for any large enterprise. Automates dispute handling, digitization, dispute recognition, validation based on set of rules, dispute resolution and exception handling
Client Pain Points
- AR teams dedicate disproportionate amount of time to resolving disputes due to unstructured communication channels and limited information
- Complicated and fragmented operations which greatly reduce the visibility between stakeholders internally and external
- Long dispute resolution cycles and end to end process times tie-up cash flow
- Reduction of Customer Satisfaction as Customer Credit is locked up in limbo via delayed orders and billing accuracies
Value Proposition:
Spend less time managing disputes
- Aggregated data and automation of tasks brings new and improved efficiency to the workflow
- Greatly improve customer experience by resolving disputes faster
- Easily adhere to regulatory, network, and internal processes when validating disputes
- Significantly reduce manual effort thereby cutting operating costs
Disputes Management Skills:
Case Study
21K+ Invoices 20+ Formats
Dispute Manager is a Digital Worker which augments the skills of a human in processing invoice disputes. It collects and digitizes disputes with relevant supporting documents, identifies missing data, validates dispute cases, performs dispute approval/rejection or need based escalation, and processes the dispute before finally completing/closing a dispute case.
The Digital Worker collaborates with a human for critical decision making, enabling the human counterpart to interact with it via a human in the loop (HITL) interface. It provides a unified dashboard for real time monitoring of the dispute management process, and utilizes data collected throughout the process to generate reports and KPIs.
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