Overview
A Project Manager’s work is never done. Juggling clients, team members, and vendors alongside endless operational tasks can be overwhelming. From various project reporting, on and off boarding, plan and cost tracking, task assignment – the hours spent on manual data extraction, preparation, review and follow up are staggering.
Digital PMO powered by Generative AI introduces a revolutionary leap in project management efficiency and decision-making. Digital PMO can autonomously handle most of the operational tasks, providing valuable tracking and planning support to the Project Manager. Users can converse in natural language with the Digital PMO to extract insights from project information stored in disparate tools. This eliminates the need for building various predefined reports, allowing project managers to access relevant information for real time decision making, project execution and reporting purposes.
Experience the significant time and effort savings that Digital PMO brings to your projects. Digital PMO is more than just a tool; it's your strategic partner, enabling you to focus on critical issues and client relationships.
Digital PMO Skills
Following skills are available for deployment
The Solution
The Digital PMO implements the workflow of each PM operation skill with set of automation components orchestrated in runtime to perform a standard set of tasks. One or many skills are configured specific to an account requirement. The Project Manager can configure the Digital PMO to schedule automatic execution of specific skills when desired or execute on demand.
With Digital PMO, Project Managers can simply express their data needs in natural language. Behind the scenes, Digital PMO checks the user’s data access privileges and swiftly generates a tailored textual report. But that's not all – Digital PMO goes a step further. It assists Project Managers in slicing the report by various dimensions and filtering criteria, providing a deep dive into the data. It doesn't just stop at text – Digital PMO delivers insights with a clear, easy-to-understand graphical summary.
Generative AI Based Digital PMO:
Workflow for On Demand Reporting skill:
Logical Architecture
Case Studies
NA freight railroad company implemented Digital PMO on-demand reporting leveraging Gen AI capabilitie.
The Norfolk Southern Railway (reporting mark NS) is a Class I freight railroad operating in the Eastern United States. Headquartered in Atlanta, the company was formed in 1982 with the merger of the Norfolk and Western Railway and Southern Railway.[4] The company operates 19,420 route miles (31,250 km) in 22 eastern states, the District of Columbia,[5] and has rights in Canada over the Albany to Montreal route of the Canadian Pacific Kansas City.[6][7] Norfolk Southern Railway is the leading subsidiary of the Norfolk Southern Corporation.
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Digital PMO automated Financial Summary Report for a North America based Hospitality Industry.
Marriott Vacations Worldwide Corporation is a pure-play public timeshare company. Formerly a division of Marriott International, Marriott Vacations Worldwide was established as a separate, publicly traded entity focusing primarily on vacation ownership in November 2011. Marriott Vacations Worldwide runs more than 120 resorts with over 700,000 Owners and Members.
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Digital PMO automated labour reconciliation effort for a Canadian Telecommunication Company.
Bell Canada is Canada’s largest communications company providing advanced Internet, wireless, TV, media and business communications services to residential, business and wholesale customers over our world-class fibre and 5G+, 5G and 4G LTE networks.
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EMEA Manufacturing giant implemented Digital PMO on-demand reporting leveraging Gen AI capabilities .
ATLAS COPCO is a Swedish multinational industrial manufacturer of compressors, vacuum solutions, generators, pumps, power tools and assembly systems.
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EMEA Banking Institution implemented Digital PMO on-demand reporting leveraging Gen AI capabilities .
Luminor Bank is a leading independent bank in the Baltics and third largest provider of financial services in the region, catering to the customers in Estonia, Latvia and Lithuania.
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EMEA Manufacturing giant implemented Digital PMO on-demand reporting leveraging Gen AI capabilities .
EPIROC is a Swedish manufacturer of mining and infrastructure equipments. Epiroc operates as 5 divisions focused on their respective application of mining engineering, digital products, and services & service support : Surface, Underground, Parts & Services, Digital Solutions, Tools & Attachments
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Digital PMO implemented on-demand reporting in DFS leveraging Gen AI capabilities.
Discover Financial Services is an American financial services company that owns and operates Discover Bank, an online bank that offers checking and savings accounts, personal loans, home equity loans, student loans and credit cards.
8+ weekly hours spent towards manual data collation and tracking of client mandated trainings for employee across programs and towers.
Significant time spent towards multiple follow ups to close delinquencies .
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Abbott leverages Digital PMO for Actual vs Forecast Variance Report Generation
Abbott Laboratories is an American multinational medical devices and health care company. It sells medical devices, diagnostics, branded generic medicines and nutritional products.
Nestle leverages Digital PMO to automate the laborious process of Actual vs Forecast Variance Calculation.
Abbott is a large account with 600+ resources across multiple locations, distributed between SAP and Non-SAP Towers. Variance is calculated using different methods for the two towers. Due to the large size of the account and heterogeneity of the process, the manual effort of tracking and forecasting team utilization was significant, and the process was error-prone.
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Digital PMO automated Financial Summary Process in ATCO
ATCO, a prominent player in the communication sector, has leveraged Digital PMO to automate their labour-intensive task of generating month-to-month variance reports for over 200 resources. This significant achievement has eliminated the error-prone nature of manual report creation and significantly improved the accuracy and efficiency of the process.
Manual creation of month-to-month variance report and generate error free quarterly Financial report was causing huge effort and time consuming for ATCO having more than 200+ resource.
Digital PMO helped the account to generate MTD view of Forecasted vs Actual hours/Cost/ Revenue per employee.
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Digital PMO implementation for Invoice Generation process
Lumen Technologies, Inc. (formerly CenturyLink) is an American telecommunications company headquartered in Monroe, Louisiana, that offers communications, network services, security, cloud solutions, voice, and managed services.
Digital PMO is significantly enhancing Lumen account by automating the labour-intensive process of invoice generation. This process, which previously required extracting data from Excel and manually updating the IW tool (Lead 2 Cash) for over 40 work items, can now be completed in a fraction of the time, greatly improving efficiency and reducing the time required to submit these items.
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Digital PMO implementation for Invoice Generation process
NextEra Energy, Inc. is an American energy company with about 58 GW of generating, revenues of over $18 billion in 2020, and about 14,900 employees throughout the US and Canada. It is the largest electric utility holding company by market capitalization.
NextEra Energy account has now automated their manual invoice generation process by implementing Digital PMO. This streamlined the previously cumbersome procedure of extracting data from Excel and updating it in the IW tool.
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Faster reconciliation process with increased data accuracy
Truist Financial Corporation is a US based bank with headquarter in Charlotte, NC. It is one of the largest bank with USD 509 billion in assets; and offers consumer and commercial banking, securities brokerage, asset management and mortgage, and insurance product and services. Truist Insurance Holdings is the seventh largest insurance broker in the world with USD 2.27 billion in annual revenue.
- $24 K savings in annually
- Faster reconciliation process with increased data accuracy
- Reduction in process wait time , from 25 hours to 3 minutes per week
- Lesser manual dependency means greater risk optimization
Reduction in manual intervention for labor reconciliation through Digital PMO
Abercrombie & Fitch (A&F) is an American lifestyle retailer that focuses on casual wear. Its headquarters are in New Albany, Ohio. The company operates three other offshoot brands: Abercrombie Kids, Hollister Co., and Gilly Hicks. As of February 2020, the company operated 854 stores across all brands.
Digital PMO will help the account with the reconciliation of ILC and account timesheet automatically in minutes
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Digital PMO reduces invoice creation time from 2-4 days to 30 mins at National Grid USA
National Grid plc is a British multinational electricity and gas utility company headquartered in London, England. Its principal activities are in the United Kingdom, where it owns and operates electricity and natural gas transmission networks, and in the Northeastern United States, where as well as operating transmission networks, the company produces and supplies electricity and gas, providing both to customers in New York, Massachusetts, and Rhode Island.
Digital PMO will help the account with automated Invoice generation
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4 weeks 12 use cases
Rapid implementation of Digital PMO standard skills across 4 Canadian banks
Canada FSS sector accounts have similar activities across their PMO processes. We implemented a common Digital PMO solution for the following 3 skills which can be used by all the 4 accounts(BNS, RBC, TD and CIBC), yet having the data separated.
- Labor conciliation and delinquency
- Utilization forecasting
- BI Central integration for labor data extraction.
Digital PMO for TSR
TOKYO SHOKO RESEARCH, LTD. (TSR) was established in the 19th century(1892)as the first credit reporting agency in Japan. Since then, for over 127 years, TSR has been supporting business scenes in Japan from the standpoint of professional corporate analysis.
Before DPMO implementation, everyday the Account PM would copy data from IT log files into Output excel and update data and charts. After excel is updated, PM updates data and chart into output PPT and sends an email to the stakeholders. This entire manual activity was tedious, time consuming and prone to human error.
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Digital PMO reduces a significant amount of PM effort for Telefonica
Telefónica, S.A. is a Spanish multinational telecommunications company headquartered in Madrid, Spain. It is one of the largest telephone operators and mobile network providers in the world. It provides fixed and mobile telephony, broadband and subscription television, operating in Europe and the Americas.
Before DPMO implementation, The UK PMO team shares the O2 claim file with the India PMO vai box every Wednesday. Every Thursday of each week, by manipulating and massaging the O2 claim file, seven financial reports are generated. Once the report generation is complete, the PMO and PM send emails to the stakeholders. This entire manual activity was tedious, time-consuming, and prone to human error.
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Digital PMO helps to automate report generation with service analysis for VSP
DPMO to generate daily Basis and Security SLA report About Vision Service Plan VSP Global comprises five complementary businesses that combine eye care insurance, high-quality eyewear, lens and lens enhancements, ophthalmic technology, and connected experiences to strengthen the relationship between patients and their eye doctors.
VSP’s headquarter is based out of California, USA and operating globally. For more details, refer to www.vspglobal.com
Background and scope of automation using digital PMO for SAP Basis and Security service level analysis (SLA) report
Know more >>- • SAP Basis and Security SLA report prepared to inform IT Management team about the incident tickets with analysis of SLA breached, SLA Warning and Active SLA incidents
- • Report generated manually based on certain criteria
- • Manual report generation is time consuming and may tend to have human error
- • Implemented Digital PMO (“IBM VSP Digital Office”) to prepare this report automatically with service level analysis and distribute via email to VSP IT management team Benefits
- • Standardized report generation
- • Faster process and less chances for error
- • Saving PM efforts upto 30 minutes per day
675 hrs
Projected annual savings for PM job role
Digital PMO
AmerisourceBergen is a market leader in pharmaceutical distribution handling about 20% of all of the pharmaceuticals sold and distributed throughout the country and ranked 10th on the Fortune 500 list for 2019 with over $153 billion in annual revenue.
Significant manual effort have been reduced for ILC delinquency checks and proactive alerting, ILC vs Clarity discrepancy checking with proactive alerting to address any billing issues. The KPI and SLA dashboard is also automated end to end.
Many other repeatable PMO tasks are now automated leveraging the Digital Workers, saving considerable PM manual hours.
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970 hrs
Projected annual savings for PM job role
Digital PMO Automation @ABS CBN – SLA & KPI Dashboard
ABS-CBN Corporation is a Filipino media and entertainment group based in Quezon City, Philippines. It is the Philippines' largest entertainment and media conglomerate in terms of revenue, operating income, net income, assets, equity, market capitalization, and number of employees. ABS-CBN was formed by the merger of Alto Broadcasting System (ABS) and Chronicle Broadcasting Network (CBN). The two companies were merged and incorporated as ABS-CBN Broadcasting Corporation on February 1, 1967, and renamed ABS-CBN Corporation in 2010 to reflect the company's diversification.
ABS-CBN Account team(IBM) is expected to derive annual PM Effort Savings 970 hours approximately for the reports in scope for automation after implementation of complete scope. As of now the SLA & KPI report has gone live after successful UAT completion in May 2020. The report automation helps in reduction of Manual Calculation, copying data from multiple sources, logical decision making on RAG status of SLA performance is automated now. Digital PMO gives an accurate and error free output with in specific output template and presentation format. This automation has led to :
- • Better quality of the report presented to the client, reduced human errors.
- • Reduced delivery time and using a standard format.
- • Improvement in team productivity.
6630 hrs
Projected annual savings for PM job role
Digital PMO Automation @Indosat - Executive Status Report
Indosat, with its HQ at Central Jakarta, is a telecommunications provider in Indonesia. The company offers wireless services for mobile phones, and to a lesser extent, broadband internet lines for homes. Indosat operates their wireless services under a few sub-brands, among them are IM3, Mentari, and Matrix. These brands differ by their payment model (pre-paid vs. post-paid) as well as pricing. Indosat also provides other services such as IDD, fixed telecommunications, and multimedia. As of Q4 2018, Indosat had 58 million subscribers, making them the second largest mobile network operator in the country.
- • Executive status has been successfully implemented as one of the 3 reports in scope for Digital PMO and started benefit realization since May 2020.
- • Merging data from two sources, taking manual judgement based on rule based logic, Manual Calculation, logical decision making of ticket status and closure date is fully automated now.
- • Digital PMO gives an accurate and error free output with in specific output template and presentation format with multiple pivot tables and graph representing SR and Incident Status from different Executive point of view.
545 hrs
Projected annual savings for PM job role
Digital PMO Automation @FAB – Weekly Status Report
The First Abu Dhabi Bank (FAB), is the largest bank in the United Arab Emirates. It was formed as a merger involving First Gulf Bank and National Bank of Abu Dhabi. As the UAE’s largest bank and one of the world’s largest and safest institutions, FAB offers an extensive range of tailor-made solutions, and products and services, to provide a customised experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
FAB Account team(IBM) is leveraging Digital PMO digital worker to do Status report preparation to optimize PM effort. It will help to channelize the PM effort in more value adding activities while Digital PMO takes care of repetitive, rule based standard reporting. Implementation of this digital worker will help reduce manual effort for preparing and validating the weekly and monthly status reports for PMs, reducing effort and improving productivity, helping to generate the correct reports on-time, faster and without human errors
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752 hrs
Projected annual savings for PM job role
Digital PMO Automation of BANORTE Project Status Report
Banorte is a leading Mexican banking account with IBM, which has successfully implemented one of the 2 reports in scope for Digital PMO and started benefit realization. Weekly effort of 2.5 hours by each of the 6 Project Managers is automated.
Banorte has been the first Digital Worker in LA completing UAT and moving forward - result of an exemplary collaboration between the Digital Worker team and LA Automation and Banorte Account team.
Few identifying features of Digital PMO solution built for Banorte -
- • Algorithm built to replicate the complex analysing activity done by PM to assess the Project RAG status.
- • Requirement was a unique graphical representation of Project status using images (Red and Blue triangles).
- • Both User Interface and Scheduler facilities are present. Automated email service with BOX link for generated output file.
2340 hrs
Projected annual savings for PM job role
Digital PMO - ILC Reconciliation & Financial Dashboard
The United Services Automobile Association (USAA) is a San Antonio-based Fortune 500 diversified financial services group of companies. They are mainly focussed on serving the US military members and their families.
USAA is leveraging Digital PMO digital worker to do ILC reconciliation and Financial Dashboard report preparation to optimize PM effort. It will help to channelize the PM effort in more value adding activities while Digital PMO takes care of repetitive, rule based standard reporting.
Implementation of this digital worker will significantly reduce manual effort for validating the ILC hours and client billing tool, which will help the team identify the gaps and react fast. This also help to generate the correct invoices on-time, faster and without human errors.
Financial Dashboard is one of the most critical reports for any account and also is very complex to maintain. Digital PMO aims to automate the workflow of financial reconciliation process for labour , non-labour data with ledger reports to generate the Financial Dashboard, thereby freeing up a lot of manual effort of the PMs.
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460 hrs
PM effort annual savings per project
Digital PMO with Lufthansa
Digital PMO was successfully piloted with Lufthansa to automate Project Backlog Status Reporting and Utilization Forecasting workflows.
The Digital PMO was integrated with client PM system (i.e. Confluence) to generate the Project Backlog Status Report autonomously. This automated end to end workflow - extracting tasks backlog data from PM tool, generating the backlog status report, enabling PM review process and publishing the report to stakeholders.
The pilot account confirmed the benefits leveraging the solution in more than one projects and usability of the solution in daily PM tracking.
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